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Given the size of our agency, we could not justify a full-time hire, and we have outsourced IT services with three different providers over the history of our company. During that time, we worked with outsource resources that were great when our staff consisted of no more than 10-15 people, but as the staff grew, the providers that preceded Creative IT were unable to address all of our needs, which resulted in the staff member person in charge of operations at The Variable having to jump in to handle a lot of things when our IT partners were unable to serve us. We found ourselves having to manage a lot of the IT process ourselves. From purchasing and managing hardware and software to taking equipment to the Apple store for repair. This was not an ideal use of time.
We needed our IT system operating efficiently at all times and we could no longer afford to use an internal resource’s bandwidth working on IT-related issues. Creative IT was one out of three potential resources we vetted and they were an easy, clear choice for us. They were professional. They understood our business. They understood our needs as an ad agency. The fact that the employees were Apple certified didn’t hurt either. After an initial audit of our environment, they came up with a plan to migrate all things IT into their hands. They alleviated the Wi-Fi issue we had been having and assisted in planning and executing our move to ensure we had a smooth transition into the new office space. Creative IT’s responsiveness and concierge ticketing system have been nothing short of great.
Turning to Creative IT as an IT partner was one of the best vendor decisions we’ve ever made and we highly recommend their services.