November 24, 2025
Holidays bring enough challenges without technology complicating things. Customers are squeezing in last-minute tasks, employees are balancing family time, and expectations are sky-high. The last thing you want is for technical glitches to add frustration.
Consider this your essential Holiday Technology Etiquette Guide—because every business wants to avoid being that one that spoils someone's day.
1. Update Your Online Hours Before Customers Get Disappointed
Imagine a customer racing over during their lunch hour because your Google listing says you're open, only to find the doors locked and the lights off. Don't be the cause of someone's frustration this season.
Where to update your hours:
- Your Google Business Profile—the primary source for customers
- Social platforms like Facebook, Instagram, and Yelp where people seek you out
- Your website's banner showcasing holiday hours clearly
- Apple Maps—still a popular tool for many
Suggested message: "Happy Holidays! We will be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. We'll return Monday morning ready to assist (turkey hangover and all)!"
2. Craft Warm, Thoughtful Out-Of-Office Replies
When you're away, don't leave customers wondering if you've vanished. A well-crafted auto-reply acts like a courteous host—professional with a personal touch.
Example out-of-office message: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply as soon as we're back and fully recharged. For urgent matters, call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Your Out-Of-Office Messages Professional and Concise
Avoid oversharing personal holiday plans; your customers don't need a play-by-play of your or your staff's travels. Sharing too many details can also pose security concerns. Stick to key dates, response info, and alternative contacts. Save holiday stories for social media.
4. Test Your Phone System to Avoid Customer Frustration
Holiday callers often call with urgency and little patience. Make sure your voicemail message matches your hours and guides callers properly instead of sending them on frustrating loops.
Pro tip: Call your own number to hear what customers hear—you might be surprised how outdated some messages can be.
Sample voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we will return your call Monday morning. For urgent needs, press 1 to connect with our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
For businesses shipping products, it's crucial to announce order deadlines early and clearly. Display your "order by" dates prominently online and send timely reminders via email. Late deliveries can disappoint customers and jeopardize relationships—nobody wants anniversary gifts arriving late.
Final Thought: Polite Tech Practices Lead to Satisfied Customers and Thriving Business
Holiday technology etiquette relies on clear communication, a human touch, and respect for your customers' time. Simple, proactive updates can prevent frustration and keep your reputation shining during the busy season.
Remember, the goal isn't just to avoid issues—it's to make sure customers feel genuinely valued, even when you're offline.
Need help ensuring your systems and customer experience remain seamless this holiday season? Call us at 336-310-0277 or click here to book your free Discovery Call. Let's explore simple solutions to keep your business running smoothly while you enjoy a well-earned break.
