Remote IT Support
At Creative IT, we provide managed IT support services for remote teams designed to help growing remote companies operate without borders and without tech headaches. We ensure your systems are secure, your employees are supported, and your operations scale without bottlenecks, all with nationwide support from our North Carolina office.
With our proprietary Remote Operating System, we bring together everything your team needs, from onboarding documentation and training to secure access for your remote first team. We don't just react to IT problems, we prevent them, helping your team focus on what matters most.
Remote IT Support That Solves Real Business Challenges
Slow support responses that frustrate your team
Security vulnerabilities in remote and hybrid setups
Disorganized onboarding and offboarding processes
Unpredictable IT costs
Compliance Built for Remote First Teams
We help you align with HIPAA, CMMC Levels 1 & 2, FTC Safeguards, SOC 2, and other standards through automated training, policy tracking, and reporting.
What Makes Our Managed IT Support Built for Remote Teams?
Our Remote Operating System
Remote-First Helpdesk
Your employees get fast, friendly IT support no matter where they work. Most issues are resolved remotely within minutes.
Google and Microsoft Expertise
Built-In Security and Compliance
From endpoint protection and encryption to access controls and policy enforcement, our services are designed to keep your business secure and compliant.
Streamlined Employee Lifecycle Management
Automate IT onboarding and offboarding to reduce risk and ensure new team members have everything they need on day one.
Real Partnership
Our team works like an extension of yours, no bouncing between help desks, no generic support. Just people who understand your business.
What You Get With The Remote Operating System
Cybersecurity That Travels With Your Team
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Protect Remote Employees With Endpoint Security
Secure every company device, from desktops to laptops, with real-time antivirus, encryption, and policy enforcement. -
Train Remote Teams On Cybersecurity Best Practices
Deliver built-in training and awareness modules to help employees avoid phishing, data loss, and access mismanagement. -
Take Your Training Further
Our technology enablement training department will conduct personalized trainings for your team to make your team as productive as possible. -
Hosted Remote Environments
Say goodbye to shipping and tracking company laptops. With our Remote Desktop environments, employees access a secure, cloud-hosted workspace where company data stays protected. Only your staff can log in, and only your tools are available, keeping your business data isolated, compliant, and under control.
Smarter IT For Distributed Teams
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Manage Remote Devices With Ease
Monitor, update, and support devices from anywhere with centralized visibility and control. -
Cloud Backup For Workstations & Servers Alike
Ensure business continuity with automated, encrypted cloud backups for files, servers, and endpoints. -
Manage And Monitor Microsoft 365 And Google Workspace
We don’t just manage cloud tools; we actively monitor them to stop attackers in their tracks. Every login, every action is analyzed for anomalies. If a threat is detected, we lock accounts immediately to prevent data loss and stop business email compromise before it spreads. Administer users, permissions, and security policies across platforms, all through your custom IT security department provided by Creative IT.
HR, Logistics & Training, All in One Platform
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Company Device Logistics Management
Manage device shipping, retrieval, and inventory across locations with tools built for local and hybrid companies. -
Remote Operating System
Give all employees a secure hub for policies, SOPs, and knowledge base access, with fast, intuitive search so they get answers when they need them, not hours later. -
Compliance Tracking
Track your compliance readiness, controls, and supporting evidence with automated reporting, so you’re prepared for your first audit or able to prove ongoing compliance without scrambling. -
Employee Training Software
Centralize onboarding, software walkthroughs, and policy training with on-demand and trackable learning tools. Designed by you or our Technology Enablement Training Department. -
Streamline Onboarding With Ease
Automate device setup, credential delivery, platform access, and training in a secure, structured flow.
Collaboration, Communication, And Compliance
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Streamline Communication For Your Team
Consolidate channels, share documentation, and give teams one place to find everything they need to get work done. -
Set Up Collaborative Tools
Get expert support deploying Microsoft Teams, Google Workspace, Slack, and more, configured for secure, productive use. -
Compliance Management Platform
Track compliance requirements, policies, evidence, all from one dashboard. Creative IT’s Compliance Readiness Consultants can even help your organization go from zero to audit ready as quickly as possible.
Frequently Asked Questions About Managed IT Support
What is managed IT support?
Do you offer support for remote employees?
Can you manage both Macs and Windows PCs?
How do you handle IT onboarding?
Is Creative IT's service model scalable?
Yes. Our managed services scale with your business. Whether you're adding new employees, opening new locations, or shifting to new tools, we adjust our support and systems to match your growth.
How do you support compliance with industry regulations?
What happens if we already have some internal IT staff?
We work well as a co-managed IT provider too. We can augment your internal team with advanced security services, compliance tools, helpdesk overflow, or project support.