The decision to move our external backup to Creative IT proved to be a good one when we had a server go down unexpectedly in the middle of the day. Creative IT was onsite addressing the situation before I even realized there was a problem. They minimized our down time, delivered a post mortem once the situation was under control, then sat down with us to discuss what went wrong, what needed to be corrected long-term and asked for feedback about what they could have done better.
Creative IT truly stands out against our previous providers in four ways: they fix any issues quickly; they are extremely responsive and available; they explain problems in layman’s terms; they all have a very high level of expertise. Their 24/7 monitoring is critical. If we lose our files or go down in a system crash, that could really hurt our business. In the past, we have had a variety of “ad-hoc” monitoring and virus protection programs. Since we switched over to Creative IT, we maybe have had one virus, which Creative IT fixed remotely in about 10 minutes.
Ethos | Creative Group