There Is No More Professional, No More Capable IT Resource Than The Team At Creative IT
Given the size of our agency, we could not justify a full-time hire, and we have outsourced IT services with three different providers over the history of our company. During that time, we worked with outsource resources that were great when our staff consisted of no more than 10-15 people, but as the staff grew, the providers that preceded Creative IT were unable to address all of our needs, which resulted in the staff member person in charge of operations at The Variable having to jump in to handle a lot of things when our IT partners were unable to serve us. We found ourselves having to manage a lot of the IT process ourselves. From purchasing and managing hardware and software to taking equipment to the Apple store for repair. This was not an ideal use of time.
We needed our IT system operating efficiently at all times and we could no longer afford to use an internal resource’s bandwidth working on IT-related issues. Creative IT was one out of three potential resources we vetted and they were an easy, clear choice for us. They were professional. They understood our business. They understood our needs as an ad agency. The fact that the employees were Apple certified didn’t hurt either. After an initial audit of our environment, they came up with a plan to migrate all things IT into their hands. They alleviated the Wi-Fi issue we had been having and assisted in planning and executing our move to ensure we had a smooth transition into the new office space. Creative IT’s responsiveness and concierge ticketing system have been nothing short of great.
Turning to Creative IT as an IT partner was one of the best vendor decisions we’ve ever made and we highly recommend their services.
They Allow Me To Focus On My Business, Not My IT
Having the need to manage several big projects at once, I have great confidence in Creative IT’s ability to help me think through all of the ins and outs of a move/migration and then manage the process seamlessly. It allows me to focus on other areas that need my attention.
Elephant In The Room
Creative IT Stays Well Informed Of Trends In The IT industry And Are Proactive With Security
Mary Reynolds Babcock Foundation
They Save Us Money, Time, And Prevent Business Interruptions.
Ethos | Creative Group
Our Server Went Down And Creative IT Was Onsite Before I Even Realized There Was A Problem
The decision to move our external backup to Creative IT proved to be a good one when we had a server go down unexpectedly in the middle of the day. Creative IT was onsite addressing the situation before I even realized there was a problem. They minimized our down time, delivered a post mortem once the situation was under control, then sat down with us to discuss what went wrong, what needed to be corrected long-term and asked for feedback about what they could have done better.
Creative IT’s customer service sets the bar for all of our other vendors. I am consistently impressed with their professionalism, problem-solving, and ease to work with. Their handling of the downed server was yet another reminder of the value they bring to our company.
We Can Better Focus On Our Jobs Knowing We Have Creative IT
For many years, we handled most of our IT internally. My partner and I could and enjoyed doing it, and we had an outside IT resource who we trusted to help us with our servers, network and issues we could not cure. This worked well enough but over time we found that the IT person who we were depending on didn’t always have the answers. When we first talked to Creative IT, our interest was only mild curiosity. (We thought we were doing okay.) After meeting with Robert, we were impressed by the thoroughness of their evaluation of our current situation, their willingness to work with us as a partner, and their proposal of how they would work with us, monitor our network and be available to troubleshoot directly, machine by machine. We have been working with Creative IT for a year now, and are very pleased with the health of our network and computers, and sense of wellbeing. Knowing that someone who knows us and how we work is monitoring our computers and data, advising on day-to-day issues as needed, updates and upgrades and who is available for little questions and big ones gives us a great sense of confidence and security. Yes, we are paying a bit more than we were paying before, but the value we see in this investment is totally worth it.
Competitive Edge Promotions
Warning: you will be sorry you did not hire them!!
Builders Art & Graphics
We Couldn't Be Happier With Creative IT - Best Money We Spend!
Creative IT is the third IT Mac Support company we have tried. The first 2 were perceived as being a bit less expensive in the front end, but both turned out to be significantly more in wasted productivity time when systems were down or when we had to wait to receive service. Most of the time our needs were not fully met even after all the wait and unsuccessful attempts.
Since we started using Creative IT we have had minimal system problems. And in the few times we've experienced computer glitches, they were 100% caused by us. Even so, Creative IT has been there instantly, remotely or in person as appropriate, and resolved our issues. Their techs are knowledgeable and professional. They listen to our needs and provide the services we require (even when we don't know exactly what that is). They provide all of our upgrades and they ensure our computers are always in working order, so that we can focus on what we do best - provide interior design services to our clients, without frustration and without our staff having to sit around and be unproductive.
Marta Mitchell Interiors
Above And Beyond Service!
I highly recommend Creative IT for their expertise, above and beyond service and overall trustworthiness.
President & CEO
They truly understand the world of the Mac.
Creative IT has provided invaluable service to our agency for the last 6 months. They truly understand the world of the Mac. Whether it's a hardware related issue or one specific to a Mac program, they provide the insight needed to quickly fix the problem. They are proactive, professional and darn nice guys. We would recommend them to anyone that has a strong Mac usage in their office.
We're Really Glad We Chose Them As An IT Partner.
I first heard of Creative IT when they delivered a clever intro package to the office. We currently weren't in the market for a new IT company but had conversations about potentially exploring our options, so the timing was impeccable. After having an initial conversation with Robert and his team about their capabilities and our then current and plentiful pain points (slow connection, getting disconnected from Wi-Fi frequently, inability to wirelessly hold a connection to Apple TV, having to manage hardware and software on our own with limited knowledge) it was clear they had their stuff together. We are 30 days into our new space and couldn't be happier with their level of service. We're really glad we chose them as an IT partner. It's like we have a full-time IT person, without having to fill that position.