Testimonials

Given the size of our agency, we could not justify a full-time hire, and we have outsourced IT services with three different providers over the history of our company. During that time, we worked with outsource resources that were great when our staff consisted of no more than 10-15 people, but as the staff grew, the providers that preceded Creative IT were unable to address all of our needs, which resulted in the staff member person in charge of operations at The Variable having to jump in to handle a lot of things when our IT partners were unable to serve us. We found ourselves having to manage a lot of the IT process ourselves. From purchasing and managing hardware and software to taking equipment to the Apple store for repair. This was not an ideal use of time.

We needed our IT system operating efficiently at all times and we could no longer afford to use an internal resource’s bandwidth working on IT-related issues. Creative IT was one out of three potential resources we vetted and they were an easy, clear choice for us. They were professional. They understood our business. They understood our needs as an ad agency. The fact that the employees were Apple certified didn’t hurt either. After an initial audit of our environment, they came up with a plan to migrate all things IT into their hands. They alleviated the Wi-Fi issue we had been having and assisted in planning and executing our move to ensure we had a smooth transition into the new office space. Creative IT’s responsiveness and concierge ticketing system have been nothing short of great.

Turning to Creative IT as an IT partner was one of the best vendor decisions we’ve ever made and we highly recommend their services.

Having the need to manage several big projects at once, I have great confidence in Creative IT’s ability to help me think through all of the ins and outs of a move/migration and then manage the process seamlessly. It allows me to focus on other areas that need my attention.

Prior to signing on with Creative IT our servers were subject to a ransomware demand which basically rendered us inoperable for three days.  With the additional security measures and firewalls Creative IT have put in place I don’t believe we would be vulnerable to such an attack again. Creative IT has proactively recommended and implemented many solutions that have led to a seamless and secure IT operation.

Creative IT truly stands out against our previous providers in four ways: they fix any issues quickly; they are extremely responsive and available; they explain problems in layman’s terms; they all have a very high level of expertise. Not only have they saved us a lot of time internally, getting issues solved quickly and correctly is invaluable when the business depends on functioning systems. Plus, they are very friendly and customer-service oriented, so our employees can work with them directly whenever they like. Their 24/7 monitoring is critical. If we lose our files or go down in a system crash, that could really hurt our business. In the past, we have had a variety of “ad-hoc” monitoring and virus protection programs. A number of different problems always seemed to periodically come up, about 6 times a year on average, and then you had the expense of having an IT person come to troubleshoot. Since we switched over to Creative IT, we maybe have had one virus, which Creative IT fixed remotely in about 10 minutes. Again, I think in the long run, this is saving us money, and it’s certainly saved us time and hassle and reduced business interruptions.

Just over a year ago we switched to Creative IT’s Co-Location off-site backup service from our previous provider.  We switched for two reasons – the cost was lower than what we had been paying, but more importantly, we trusted Creative IT to be there for us when we had a problem since we had a close working relationship via the monthly Apple support they had been providing to us for the past several years.

The decision to move our external backup to Creative IT proved to be a good one when we had a server go down unexpectedly in the middle of the day.  Creative IT was onsite addressing the situation before I even realized there was a problem.  They minimized our down time, delivered a post mortem once the situation was under control, then sat down with us to discuss what went wrong, what needed to be corrected long-term and asked for feedback about what they could have done better.

Creative IT’s customer service sets the bar for all of our other vendors.  I am consistently impressed with their professionalism, problem-solving, and ease to work with.  Their handling of the downed server was yet another reminder of the value they bring to our company.

For many years, we handled most of our IT internally. My partner and I could and enjoyed doing it, and we had an outside IT resource who we trusted to help us with our servers, network and issues we could not cure. This worked well enough but over time we found that the IT person who we were depending on didn’t always have the answers. When we first talked to Creative IT, our interest was only mild curiosity. (We thought we were doing okay.) After meeting with Robert, we were impressed by the thoroughness of their evaluation of our current situation, their willingness to work with us as a partner, and their proposal of how they would work with us, monitor our network and be available to troubleshoot directly, machine by machine. We have been working with Creative IT for a year now, and are very pleased with the health of our network and computers, and sense of wellbeing. Knowing that someone who knows us and how we work is monitoring our computers and data, advising on day-to-day issues as needed, updates and upgrades and who is available for little questions and big ones gives us a great sense of confidence and security. Yes, we are paying a bit more than we were paying before, but the value we see in this investment is totally worth it.

Our company cannot live without Creative IT, we have come to rely on them for everything. I am happy to write their checks!!! We have never waited more than 3 minutes to get a response from Creative IT to an issue we are having, and they are out here pronto! Since we have become so reliant on this great team, we make no IT decisions without them, right down to software changes. They come to vendor meetings, ask questions we would never know to ask, and then work hand in hand with these vendors. In the end, our company, a 20 person Graphic Design firm, recommends Creative IT whole heartedly.

Creative IT is the third IT Mac Support company we have tried. The first 2 were perceived as being a bit less expensive in the front end, but both turned out to be significantly more in wasted productivity time when systems were down or when we had to wait to receive service. Most of the time our needs were not fully met even after all the wait and unsuccessful attempts.

Since we started using Creative IT we have had minimal system problems. And in the few times we've experienced computer glitches, they were 100% caused by us. Even so, Creative IT has been there instantly, remotely or in person as appropriate, and resolved our issues. Their techs are knowledgeable and professional. They listen to our needs and provide the services we require (even when we don't know exactly what that is). They provide all of our upgrades and they ensure our computers are always in working order, so that we can focus on what we do best - provide interior design services to our clients, without frustration and without our staff having to sit around and be unproductive.

I’ve learned by being burned in the past that expertise and service should be the main reasons for choosing an IT consultant, not price. We went the low price route once and it only lasted a year, even though it felt much longer. Our IT partner did not have the resources we needed to keep our system running smoothly and I quickly learned how IT issues can shutdown production and make doing business difficult.Finding the right partner for mixed Mac & PC environments was important to us. Often we found that IT companies focus on one and the other is just an afterthought. We are very pleased with how Creative IT works so everything runs seamlessly.

I highly recommend Creative IT for their expertise, above and beyond service and overall trustworthiness.

Creative IT has provided invaluable service to our agency for the last 6 months. They truly understand the world of the Mac. Whether it's a hardware related issue or one specific to a Mac program, they provide the insight needed to quickly fix the problem. They are proactive, professional and darn nice guys. We would recommend them to anyone that has a strong Mac usage in their office.

I first heard of Creative IT when they delivered a clever intro package to the office. We currently weren't in the market for a new IT company but had conversations about potentially exploring our options, so the timing was impeccable. After having an initial conversation with Robert and his team about their capabilities and our then current and plentiful pain points (slow connection, getting disconnected from Wi-Fi frequently, inability to wirelessly hold a connection to Apple TV, having to manage hardware and software on our own with limited knowledge) it was clear they had their stuff together. We are 30 days into our new space and couldn't be happier with their level of service. We're really glad we chose them as an IT partner. It's like we have a full-time IT person, without having to fill that position.