The decision to move our external backup to Creative IT proved to be a good one when we had a server go down unexpectedly in the middle of the day.  Creative IT was onsite addressing the situation before I even realized there was a problem.  They minimized our down time, delivered a post mortem once the situation was under control, then sat down with us to discuss what went wrong, what needed to be corrected long-term and asked for feedback about what they could have done better.