Creative IT truly stands out against our previous providers in four ways: they fix any issues quickly; they are extremely responsive and available; they explain problems in layman’s terms; they all have a very high level of expertise. Not only have they saved us a lot of time internally, getting issues solved quickly and correctly is invaluable when the business depends on functioning systems. Plus, they are very friendly and customer-service oriented, so our employees can work with them directly whenever they like. Their 24/7 monitoring is critical. If we lose our files or go down in a system crash, that could really hurt our business. In the past, we have had a variety of “ad-hoc” monitoring and virus protection programs. A number of different problems always seemed to periodically come up, about 6 times a year on average, and then you had the expense of having an IT person come to troubleshoot. Since we switched over to Creative IT, we maybe have had one virus, which Creative IT fixed remotely in about 10 minutes. Again, I think in the long run, this is saving us money, and it’s certainly saved us time and hassle and reduced business interruptions.
Ethos | Creative Group