IRIS (Issue Resolution Intelligence System)
At Creative IT, we recognize that artificial intelligence is reshaping the modern workplace. To enhance our core Managed IT services, we built IRIS (Issue Resolution Intelligence System) our custom, secure AI agent designed to empower our team perform faster and more informed for our clients. By analyzing client profiles, unique needs and configurations, tools and services, as well as past ticket history, IRIS equips our team with deeper contextual insights and faster, highly tailored solutions.
Our core focus remains unchanged: service first, backed by an industry-leading average 5-minute response time. IRIS doesn't replace our team; it makes us sharper, allowing us to work smarter so your business operations run seamlessly.
How IRIS Solves It
Why We Integrated IRIS
Most Managed Service Providers (MSPs) settle for 2-hour or 4-hour response times and a big question mark when it comes to resolution times. We believe your business deserves faster support without sacrificing quality or human connection. We introduced IRIS to strengthen every level of our IT delivery:
The Human Touch
Unlike other MSPs Creative IT isn’t forcing your end users to talk to an AI Bot, our AI empowers our team so you talk to a real Human, who has instant access to the right information.
Deep Client Understanding
IRIS tracks client-specific nuances, including preferred communication styles and tone, ensuring our updates are clear and easy for your team to understand.
Enhanced Service Across the Board
Beyond daily ticket resolution, IRIS fortifies all Creative IT offerings, including cybersecurity proactive measures, employee onboarding/offboarding workflows, and compliance auditing.
What You Get With This Amazing Tool
Smart, Personalized IT Management
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Rich Contextual Profiles
Detailed internal documentation and past ticket logs ensure IRIS keeps track of your unique network quirks and operational needs empowering the Human who helps you and your team. -
Tailored Communication
IRIS helps our technicians communicate solutions using your individual employee’s preferred formats and terminology.
Enterprise-Grade Security & Safety First
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Isolated Environment
IRIS operates only on Creative IT data. It has zero external internet connections and cannot be corrupted by outside sources. -
Non-Agentic Guardrails
IRIS is strictly an analytical and research tool. It cannot autonomously modify your systems, configurations, or infrastructure layout. -
Secure Storage
All data remains stored in protected, compliant enterprise grade environments.
Unmatched Speed & Efficiency
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Rapid Triage
IRIS pre-analyzes incoming tickets instantly, giving our live engineers a head start before they begin working on your issue. -
Targeted 30-Minute Resolution
Technology built directly to support and uphold our commitment to rapid response and resolution times.
Frequently Asked Questions
Do my end users talk to IRIS or an AI?
No. IRIS is strictly an internal tool designed to empower our team by placing the correct information directly in front of them instantly. Your end users will always communicate directly with a human, as we firmly believe in the value of human-to-human interaction.
How do I know IRIS and my data are safe?
IRIS operates exclusively within Creative IT’s isolated environment using only vetted internal data. It has no access to the outside internet, open AI models, or public web sources, ensuring your company data stays completely private and secure.
Can IRIS make changes to our network or systems automatically?
No. IRIS is non-agentic, meaning it lacks the ability or authorization to execute changes, modify system layouts, or alter configurations. Its sole role is to research past ticket data and assist our technicians with recommendations.
Does my team need to do anything differently when submitting a ticket?
Nothing at all. Your team submits support tickets standardly. IRIS works entirely behind the scenes to help our engineers resolve your issue faster.
Can our organization opt out of AI utilization?
Yes. While IRIS is built securely and operates strictly as an internal technician tool, we can accommodate organizational preferences regarding AI data processing upon request.
4.9 out of 5 stars -
176 votes